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FAQ's-Frequently Asked Questions

How shipping is done on our platform?
  • We understand and try our best to deliver all orders on time. Once the order is made on our store, a confirmation message is sent to the number mentioned on the order form. Prior to dispatching, a confirmation call is made to the customer. Moreover, a call is made by the logistics company to confirm the expected time and day of delivery. Customers are requested to stay on the lookout for calls to avoid a hassle free delivery.
Returns and exchanges
  • All goods are thoroughly checked prior to shipping. Any item still found damaged or faulty can always be returned or exchanged by contacting our customer care at +92-
  • is only liable to exchange or return items within 3 days from the date of delivery. Items claimed for exchange or return after 3 days are not acceptable.
  • In the event of a package being returned, it is the responsibility of the customer to have it returned undamaged. In case of damage, the product will be shipped back to the customer.
Can I change or modify my order?

You can contact our customer support and request them to cancel the order and place a new one with the correct product.

For shipped orders, the product cannot be changed. We recommend that you apply for a return after you receive the order. 

How to check my order status?

On our site, accounts can be registered by customers' email. Please find out under which account you made the order, and make sure you log in to the correct account.

Why is my order taking longer to process than normal?

It typically takes 3-7 (working) days to process your locally sourced product.

My order says delivered, but I didn’t receive it ?
  • If your order is lost or missing, you must contact us within 12 working hours of the expected delivery date of your order to file a claim.
  • Please be sure you check with neighbors, roommates, family members, or anyone else who may have been home at the time the package was delivered.
  • BAGVALLEY.STUDIO does not hold or accept responsibility for packages that have been reported as delivered by the carrier. We do not issue refunds or credits for packages that the carrier confirms as being delivered.

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